FAQ
HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?
Your order is shipped within 1 to 2 days. Our average delivery time is then 5 to 10 business days anywhere in the world. In any case, if you do not receive your item within 60 days then we will give you a full refund and you can keep the item when you receive it.
Where do we ship and what are the shipping costs?
We ship anywhere in the world. Shipping costs 0$
Where do you come from?
Our company is based in several locations: Lodon, Norway, Canada and Denmark. We ship our packages directly from our producers located in Europe and Asia
Who delivers my item?
Your items are delivered through your local postal service.
What are the delivery times?
Items are delivered according to the terms of your local post office.
What if no one is home?
Don't worry, our items will be left in your mailbox if they are small enough. If not, your package will be left at your local post office for pickup.
I have the wrong address, what should I do?
Don't worry, if your order has not yet been sent, contact us immediately and we will be happy to update your information. Otherwise and according to our terms and conditions, once an order has been sent from our warehouse, no more changes can be made.
Is your site secure?
This site is 100% secure. In fact, one could even say that it is 300% secure. Here's why: First, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you). Most sites only secure their "shopping cart" and everything related to checkout. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware. Finally, concerning the payment, we use Stripe and Paypal which are the references in terms of security of transactions on the Internet.
What are the payment methods?
Currently, you can pay by credit card or via Paypal on our site. We do not accept bank checks, wire transfers or cash on delivery.
What happens if I am not satisfied with my product?
We offer a 100% money back guarantee! If, for any reason, the product does not meet your expectations, you can send it back to us within 14 days of receipt and we will refund the full price of the item as soon as it arrives with us. However, all returned products must be in perfect condition and the return shipping costs must be paid by you. Proof of postage should then be emailed to us as proof of delivery.
Still have questions?
If you still have any questions, you can contact us by email at contact@lykkere.com. Your Satisfaction is 100% Guaranteed!
