We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@lykkere.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@lykkere.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
There are two levels of refund:
If you use the product and you are not satisfied with the effectiveness of the product we will give you a full refund.
If for other reasons you ask for a refund (example: I found other products cheaper, I want to cancel my order because I did not know that my order was validated, I cancel because I find it expensive, I do not need it anymore without having used it, I didn't know the drill wasn't included or any other form of complaints without using the product) the return will cost you 220kr because of the shipping costs and the external and internal services We will therefore refund you at author of 30kr (applicable to the Product: BØRSTE-RENGØRINGSSÆT)
N.B: If the customer refuses to cooperate to receive his order in any way, the refund can not be made because it is the customer who refuses to receive his order.
